Routine Maintenance LECO carries out maintenance of its high voltage (11 kV) & low voltage (230V) lines, transformers and all the other equipment of the distribution system in a routine basis to ensure a safe, efficient and smooth distribution system with minimal faults and breakdowns. Efficient energy distribution LECO has the benchmark of maintaining the energy loss less than 5% which is its main objective towards its efforts on minimizing the energy losses. LECO always take measures to improve its network to achieve this target. Minimization of energy losses in the distribution system helps to make a significant financial savings to the company as well as to reduce the carbon footprint of the country. Eco-friendliness LECO is committed towards preserving the environment through its passion to invest and implement eco-friendly technologies. The company encourages using renewable energy by the customers. Introducing net-metering is an initiative of the company to protect the environment. LECO joins with the global initiatives towards inventing the future through recapturing the legacy of our ancestors by driving energy conservation and reducing the carbon footprint. Customer Service The “LECO Team” comprise of nearly 1500 employees dedicated towards providing quality, reliable, safe and hassle-free service. The team members can be contacted through telephone, fax, e-mails, letters or walk-in visits. New connections LECO is dedicated to provide the new connections soon as when the documents are completed and the payments are made. Break Downs LECO targets to attend all its service calls within 30 minutes. It has a dedicated team for emergency breakdowns to work 24/7, 365 basis. This process is well monitored to restore the system quickly, minimizing the repercussions caused by the outage duration of electricity. Bill Payments Online payment system helps its customers to pay their bills without any time and geographic barrier. Any billing related issue has to inform to the nearest area office. Safety and reliability LECO is committed to provide a reliable, safe and efficient supply of electricity to its customers with a high level of service assurance. The company always taking the performance statistics to take detective and preventive actions against system faults and to carry out system developments to ensure the quality and reliability of service.